Privacy Policy

SANS Values Your Privacy

At SANS and our affiliated entities, we take your personal privacy seriously and recognize that you expect privacy and security for your personal information. We understand the need to protect sensitive information about you, and we maintain reasonable safeguards designed to prevent misuse of your information.

We encourage you to read this Privacy Notice carefully to understand what personal information we collect and how we use it.

SANS and its corporate affiliates (collectively "SANS", "we", "us" or "our") are responsible for your personal information under this Privacy Notice, which constitutes a binding agreement between you and SANS. By accessing or using our website and services (the "Services"), you acknowledge that you have reviewed and agree to the practices described here.

This Notice explains how SANS collects, uses, discloses and otherwise processes the personal information we receive in connection with our Services and your interactions with us. It also explains your rights over your personal information, which may depend on your location.

In providing our services, we may use service providers to assist with processing your personal information. Where those providers handle your personal information on our behalf, they are required to safeguard it appropriately.

Please see the "Sharing Information" section below for more details on how we disclose your personal information to third party providers and partners. As described there, your information may become subject to additional terms and policies when it is collected or handled by a third party in facilitating the Services.

Consent

By accessing or using our Services, registering an account, submitting information to us, or otherwise interacting with us, you consent to this Privacy Notice and our collection, use and other processing of your personal information as described here. We will provide just-in-time notices and choice mechanisms regarding information practices at relevant points in your use of the Services. If you do not consent, you should refrain from accessing or using our services.

Scope of this Notice

Note that this Notice addresses our privacy practices regarding personal information collected:

1.Via our website and online services;

2.When you provide information to us directly;

3.In the course of account registration or profile creation;

4.From communications between you and SANS;

5.From service providers assisting us in providing the Services; and

6.Through other means during your interactions with us.

Here is an attempt to modify that section:

How We Obtain Personal Information

The personal information we hold about you includes what you provide voluntarily, as well as data collected automatically when you access or use our Services.

Information You Provide - You may choose to give us certain information when you:

- Inquire about or request our products/services

- Create an account or profile

- Purchase products or services

- Sign up for newsletters or other communications

- Participate in surveys, contests or promotions

Such information may include your name, contact details, payment information, interests/preferences and other details necessary to respond to your requests and inquiries.

We aim to only request the information needed for intended purposes and will obtain your explicit consent where required by law before collecting sensitive information.

Automatic Data Collection - We may also receive technical data about your device and activity via cookies, web beacons and similar tools used for advertising, internal analytics and related functions when you access our website or use our online services. You may manage cookie preferences through browser settings and other tools we make available.

We treat aggregated anonymous data and personal information with equal care under this Notice. If we combine datasets in a way where anonymous data can identify you personally, we treat the combined information as personal information.

Children Under Age 16

Our Services are intended for adult users and not directed to children under 16 years of age.

SANS shall not knowingly collect or store personal information of children under 16 without first obtaining verifiable parental consent in accordance with applicable law. We do not direct any of our Services or offerings to children nor request personal information from any child whom we know to be under 16 without such consent.

If you are a child under 16, you should not provide any personal data to SANS through any of our Services. If you believe SANS may have collected the personal information of a child under 16 without proper consent, please notify us immediately so that we may take prompt action to remove said data from our systems.

We encourage parents and legal guardians to monitor their children's Internet usage and instruct them to not provide personal information without permission. Parents may also contact SANS to request details regarding what personal information we may hold relating to their child, or have such data deleted.

Payment Information

SANS engages in no direct collection or retention of payment data. When a transaction is conducted for an ebike or other products, payment processing is exclusively managed by Shopify Inc., our designated third-party payment processor. All payment data submitted via this website are transferred through Shopify's secure processing portal and are subject to Shopify’s prevailing privacy policy and terms of service. In the event of processing difficulties, SANS will utilize provided contact information to resolve issues. Personal and financial data are not disclosed to third parties, barring those circumstances explicitly detailed in this Privacy Notice.

Information Collection through Website Usage

Financing Arrangements: SANS collaborates with third-party Service Providers to offer financing solutions for ebike purchases. Opting for a financing option redirects the user to the relevant Service Provider’s platform for submission of necessary financial information. SANS holds no authority to influence financing decisions or access related financial data, such as credit scores. Financing eligibility and terms are solely determined by the respective Service Provider.

Data Acquisition via Site Utilization: SANS, alongside authorized Service Providers, employs analytical tools and licensed third-party technologies to gather user data during website interaction. Such data, encompassing both volunteered information and site usage metrics, may be aggregated for a comprehensive understanding of user patterns and website traffic. This includes, but is not limited to, the deployment of third-party analytical instruments for nuanced behavioral analysis.

Log File Data Collection: Anonymous and technical data, such as Internet Protocol addresses, device specifications, browser types, operating systems, software versions, and referring website addresses are collected by SANS or its designated Service Providers. This data is utilized for statistical analysis, website optimization, referral tracking, and enhancement of user experience. SANS retains the prerogative to modify the choice of Service Providers undertaking data analysis. Disagreement with these data collection practices can be addressed by ceasing site use or referring to the 'Controlling Your Personal Information' section.

Cookie Utilization: SANS and Service Providers employ cookies to monitor site interactions, traffic, and user preferences. These cookies are instrumental in refining site functionality, user experience, and advertising efficacy. Users reserve the option to disable cookies via browser settings, acknowledging that such action may impede certain website functionalities. Further information on cookie management is available at FTC Cookie Information.

SANS employs both first-party and third-party cookies, categorized as session and persistent types, in accordance with digital communication standards. First-party cookies, set directly by SANS, and third-party cookies, established by our service providers, serve distinct functions. Session cookies, temporary in nature, expire upon the closure of the web browser session and are integral for fundamental site navigation and operational efficiency. In contrast, persistent cookies, which remain on the user's device post-browser closure or until manual deletion, facilitate user recognition on subsequent visits, contributing to a streamlined user experience. These cookies also assist in the compilation of long-term user engagement data, enhancing our understanding of user preferences and behavior.

SANS utilizes various types of cookies to enhance user experience and site functionality. These include:

1.Essential Cookies: Vital for basic website operations, ensuring access to services (e.g., authentication, website stability, form completion). The absence of these cookies impairs website functionality.

2.Preference Cookies: Tailor user experience based on historical interactions, such as language settings, login preservation, and personalized interface adjustments.

3.Analytical Cookies: Collect and analyze anonymized data to understand user interactions, aiding in website optimization.

4.Social Media Cookies: Facilitate content sharing and interaction with social media platforms.

5.Marketing Cookies: Track user navigation across the website to present targeted advertising.

Additionally, web beacons on certain pages and emails enable the collection of user engagement statistics. Interaction with social networking sites (e.g., Facebook, Twitter) also allows the acquisition of personal information, managed in accordance with the respective site’s privacy policies.

Offline Information Collection by SANS

During your visit to our SANS retail locations, we systematically gather various types of information:

1.Identifiable Personal Data: Including, but not limited to, names, addresses, email addresses, and phone numbers.

2.Confidential Personal Information: Such as emergency contacts, driver's license numbers, and employment details.

3.Financial Transaction Details: Necessary for processing payments.

4.Surveillance Recordings: Documenting your entry and exit at our retail locations.

5.Third-party Financial Data: Acquired to facilitate transaction services like credit card and banking information.

Utilization of Personal Data by SANS:

SANS employs the personal information collected for explicitly stated purposes at the time of collection. This includes managing internal site operations and ensuring compliance with our Privacy Notice. Additionally, personal data may be utilized for analytical and targeted marketing initiatives, including but not limited to:

1.Distributing regular emails and newsletters;

2.Processing, confirming, and tracking orders, subscriptions, or registrations;

3.Communication related to orders, subscriptions, or registrations;

4.Addressing customer queries;

5.Conducting surveys and dispatching related communications;

6.Analysis of user preferences, trends, and statistical data;

6.Notification about new products, services, and promotional offers;

7.Sharing other relevant information about SANS.

Contact methods will align with your communication preferences. However, for service-specific inquiries or issues, SANS retains the right to contact you, irrespective of your marketing communication preferences.

Additional Applications of Personal Data by SANS

Beyond the specified purposes previously outlined, SANS may deploy the collected or provided personal information, including any Personal Information, for several supplementary functions:

1.Displaying our Site and its content effectively to users.

2.Delivering information, products, or services as per user requests.

3.Facilitating user participation in interactive aspects of our Site and notifying users about updates to our Site, products, or services.

4.Offering other relevant information about SANS and associated entities or businesses.

5.Upholding user privacy and enforcing compliance with this Privacy Notice.

6.Engaging in identification, contact, or legal actions against entities potentially causing harm to users, SANS, or others.

7.Executing any purposes for which the information was originally provided.

8.Analyzing user preferences, trends, and statistical data.

9.Safeguarding SANS’s rights and properties.

10.Adhering to legal obligations, regulations, or court orders.

11.Catering to any other purposes, subject to user consent.

Access To Your Information

SANS maintains strict confidentiality regarding your personal information, sharing, selling, renting, or transferring it only as outlined in this Privacy Notice. Access to your information is limited to SANS employees trained in our internal privacy protocols and to assist with your legal rights over your information. We require our Service Providers, who may access your data during their services, to adhere to robust confidentiality standards for your data's security. Some Service Providers are authorized to aid in behavioral advertising by collecting specific user data on our Sites. Users can opt-out of behavioral advertising through www.networkadvertising.org/choices or www.aboutads.info/choices.

Disclosure of Your Information

SANS only discloses, sells, or shares your Personal Information under specific circumstances:

To Service Providers: We may share your Personal Information with Service Providers we contract for various services. Note that their data handling practices are independent of our control.
To Affiliated Businesses: We may share your information with trusted third parties to facilitate the services you request. These entities may directly reach out to you through various communication channels.
To Affiliates: Your Personal Information might be shared within our parent company and its subsidiaries, adhering to the guidelines of this Privacy Notice.
For Internal Operations: We might disclose your data to third-party vendors for internal analytics, such as audience size assessment and traffic pattern analysis, under stringent confidentiality obligations.
For legal and compliance purposes, we may disclose Personal Information in the following scenarios:
1. to comply with legal requirements;
2. to enforce or apply our Privacy Notice and other agreements, and to protect our users' rights, property, or safety;
3. to protect our users from fraudulent, abusive, or unlawful use of our Site;
4. in urgent situations involving potential danger to individuals. During business transactions like mergers or acquisitions, personal information may be transferred. Additionally, we may share or sell anonymized, aggregated data for marketing, promotional, or statistical purposes, ensuring individual users are not identifiable.

Security

SANS is committed to protecting the confidentiality of your personal information. The company implements effective online and offline safeguards to secure and preserve the integrity and confidentiality of the data collected. This includes adopting physical, electronic, and procedural security measures to protect non-public personal information. SANS continually updates and assesses its technology to improve data protection and ensure the integrity of the information it handles.

SANS emphasizes the importance of confidentiality and privacy in handling customer information. The company educates its employees through standard procedures and specialized training programs to ensure they understand and adhere to privacy practices. In case of any breach of these practices, SANS enforces strict disciplinary measures to maintain high standards of privacy and data protection.

Please be aware that no internet data transmission can be guaranteed as completely secure. Although SANS takes reasonable steps to protect your personal information, complete security cannot be assured against potential unauthorized third-party access or misuse. Responsibility for maintaining the confidentiality of passwords and account information also lies with you, the user. It's important to log out of your account and close your browser after using shared or public computers to prevent unauthorized access. Users are advised to exercise caution in how they handle and share their personal information online.

For comprehensive information on protecting yourself against identity theft, you can visit the Federal Trade Commission's website. They provide valuable resources and guidelines to help safeguard your personal information and prevent identity theft. This includes tips on secure handling of personal data, recognizing fraud, and steps to take if you suspect identity theft. You can access these resources at FTC's website on consumer data protection.

Third Party Sites & Advertising Legal Notice

This Privacy Notice governs only data collected by SANS. We link to third-party sites for user convenience, without control over their data practices, thus exempting us from responsibility regarding their data use and privacy policies. User interaction with these sites falls under their respective privacy policies. Third-party advertisers on our site may utilize cookies and other technologies for varied objectives, including ad efficacy and content customization. We advise users to review and understand these third parties' privacy policies prior to engagement, as their practices are not governed by our Privacy Notice.

Controlling Your Personal Information

To control the communications you receive from SANS, you can opt out of certain types of messages. If you wish to not receive email advertisements (including updates on products, services, or special events) or direct mail advertisements (like periodic catalogs or promotions), you can send an email to SANS specifying your preferences. Make sure to include your full name, email address, and mailing address, and clearly state the types of communications you do not wish to receive.

Under applicable laws, you hold specific rights regarding your personal information that SANS collects and retains. These rights include the ability to object to the collection and use of your data, request a review, transmission, alteration, or deletion of your information. SANS is committed to respecting these rights and will respond to your requests within the legally mandated timeframes. For exercising these rights, expressing concerns, or seeking further details about how your personal information is handled, you should contact SANS directly as specified in their communication channels.

Retention of your Personal Information.

SANS will retain your Personal Information only for the duration necessary to achieve the purposes for which it was initially gathered. This retention period complies with legal requirements and limitations.

California Privacy Rights

SANS provides the following enhanced privacy rights and disclosures to California residents in accordance with the California Consumer Privacy Act of 2018 (CCPA). Please read this section carefully to understand applicable consumer rights, terms and exceptions.

Personal Data Sales

SANS has not sold California residents' Personal Information over the preceding 12 months. California residents have the right to opt out of future sales of their Personal Information by SANS (to the extent required by law).

Data Access and Portability As provided under CCPA, California residents have the right to request access to their Personal Information collected by SANS over the previous 12 months, including:

Specific data elements/categories in our possession;
Sources from which the data was collected;
Purposes for collecting or selling the data;
Categories of third parties with whom we share the data.

California residents also have the right to data portability allowing them to obtain copies of certain readily portable data we have collected, as legally permitted, within 45 days of verifiable request.

Data Deletion Subject to certain exceptions, California law provides residents the right to request deletion of their Personal Information collected or maintained by SANS. Once we have verified the request, SANS will delete (and direct service providers to delete) your Personal Data from our records, unless an exception permits retaining it, and notify you upon completion.

Submitting Requests To exercise California privacy rights described here, please submit a verifiable consumer request to us by contacting SANS at help@SANS-us.com or 1-916-926-3649. Only you or your authorized agent (registered with the California Secretary of State) may make requests related to your CA privacy rights. SANS will respond to verifiable requests within 45 days as required, unless we notify you of a reasonable extension period.

You may make requests for disclosure or deletion twice within a 12-month period. Requests to know the categories/sources of data constitute requests for disclosure. Multiple requests within a short period that are excessively frequent, would require disproportionate resources or that seem intended to cause disruption may be declined or subject to a reasonable fee covering administrative costs.

For any questions regarding our privacy practices or to exercise your rights under California law, please contact our Data Protection Team.

Verification of Requests

To protect your privacy, we cannot process California consumer privacy rights requests without first verifying the requestor's identity and confirming the request relates to your personal information.

Verifiable requests must:

Provide enough information to reasonably verify you are the consumer about whom we collected personal information or are their legally authorized representative.
Describe your request with sufficient detail to allow us to properly evaluate and respond to it.

Authorized Agents

You may designate an authorized agent to submit a verifiable request on your behalf by having them provide us with written proof you have authorized them to act on your behalf, such as a power of attorney per California Probate Code §§4000-4465.

Even if you use an authorized agent, we will still require enough information to verify your identity as the consumer to which the requested personal information relates.

SANS Response

We will endeavor to respond to verified consumer requests within 45 days as required by the CCPA. Response times may be extended by up to 90 additional days with notice of the reason for extension. Responses will be delivered to you by mail or electronically at your option.

If we cannot comply fully or partially with a request, our response will explain why, along with steps you can take to contest the decision if you wish.

Other California Rights

The California “Shine the Light Act” (Civil Code §1798.83) permits customers who are California residents to request certain details about how SANS shares their personal information with affiliates, subsidiaries or third parties for direct marketing purposes during the preceding year.

To make such a request, please contact SANS at help@SANS-us.com with “Request for California Privacy Information” in the subject line. Our team will provide a response within 30 days as applicable.

Do Not Track Signals.

At this time, SANS does not respond to Do Not Track browser settings or signals. In addition, SANS may use other technology that is standard to the internet to track visitors to SANS Sites. For information about Do Not Track, visit www.allaboutdnt.org.

Unauthorized Use.

If you become aware of any unauthorized submission of information to SANS, including children's information, please inform us by contacting us at the contact information listed below so that we may delete it.

Governing Terms

This Privacy Notice works in conjunction with other terms governing the use of SANS Services, including our:

Website Terms of Use
Product/Service Purchase Terms
Warranties

The above policies together form the agreement between you and SANS and contain additional relevant details regarding the collection and handling of your personal information. If there is any conflict between those policies and this Privacy Notice, the provisions that are more protective of consumer personal information shall prevail.

Revisions to this Notice

SANS reserves the right to make changes to this Privacy Notice when reasonably necessary to reflect updates in our personal data collection/use practices, methods or legal updates. Updated versions will be noted by an updated Last Revised date and users are encouraged to review the latest version regularly, especially before providing any new personal information via our Services. Changes to this Notice become effective once posted online.

If you have an existing account or ongoing relationship with SANS, we may also elect to directly notify users of significant policy revisions by email or other means. Updated versions supersede all prior Privacy Notices as represented by the most recent Last Revised date.